Frequently Asked Questions

📦 When will I receive my order?

We know you're excited to receive your order! Most orders ship within 5-7 business days, and you'll get a tracking email as soon as it’s on the way.

🔍 How can I track my order?

Once your order ships, we’ll send you a confirmation email with a tracking link so you can follow your package every step of the way!

🔄 What is your return policy?

We want you to love your purchase! However, OUTLET ITEMS are FINAL SALE and non-returnable. If you have any concerns, feel free to reach out—we’re happy to help!

📞 How do I contact customer service?

Our friendly customer service team is here for you! You can reach us via email at info@piperloucollection.com or through our contact form on our website. We typically respond within 48 business hours.

✏️ Can I change or cancel my order after placing it?

Need to make a change? Contact us ASAP, and we’ll do our best to assist you! If your order has already been processed, changes or cancellations may not be possible.

📦 What if my order arrives damaged or incorrect?

Oh no! If you receive a damaged or incorrect item, please email us with your order number and a photo of the issue. We’ll make it right and send a replacement as quickly as possible.

🌎 Do you offer international shipping?

Right now, we ship within the U.S. only—but we’re exploring international shipping options, so stay tuned!

💳 What payment methods do you accept?

For your convenience, we accept all major credit cards, PayPal, and other payment methods listed at checkout. Your payment is securely processed, and we never store your credit card details.